FAQs
What is your return policy for dog products, and do you offer any warranties?
We have a customer-friendly return policy. If you're not satisfied with a product, you can return it within 10 days for a full refund or exchange. Additionally, many of our products come with manufacturer warranties, and we can help facilitate warranty claims.
What are your store hours, and how can I contact you for assistance outside of regular hours?
Our store is available 24/7 hours. You can reach us anytime via email. For after-hours emergencies or urgent inquiries, we provide contact information for a 24/7 emergency hotline where you can get assistance or guidance. Contact us at p.luxeco@gmail.com
Do you ship internationally?
No, we don't provide international shipping. We only ship to the US, we provide fast & free shipping in the US, and no minimum shipping cost is required.
What payment methods are accepted?
We accept various payment methods, including credit and debit cards (Visa, MasterCard, American Express, etc.), cash, and mobile payment options such as Apple Pay and Google Wallet. You can also use digital wallets like PayPal.